Here are some demonstrations of installing and using Zotero- our favourite (and free) reference manager. There is a pretty comprehensive tutorial on the front page of the Zotero website. But absolute beginners may prefer to look at this guide to installing Zotero
Remember you also need to install an extra Zotero addon for using Zotero within a Word or OpenOffice document. At the library we are using the ‘new’ beta versions of both with no problems.
CAMLIS members can sign up for one of our free training sessions on getting the most out of the library technology. The current dates are here.